FAQS

1. What if my product doesn’t fit?
No problem, just check out our great exchange and return policy, we’ll have you fixed up in no time.

2. When will I receive my order?
I ship orders out on Tuesdays and Thursdays, before noon. Smittens usually take a couple of days, bigger orders less than a week.

3. My child is really active, even though he is young he loves to play on playground equipment with his brother. Are Smittens safe?
Oh yeah! I know all about active kids, my youngest was climbing all over the playground equipment before he could walk. He could go up the ladders, over the bridges, down the slides. They’re as safe with Smittens on as with any other product. Just keep an eye on them, as you normally would.

4. My little girl loves to eat goldfish crackers while we go for a walk. How can she eat with Smittens on?
The great thing about Smittens is parents can get them off but kids can’t. Just pull the tip of the Smitten until she can get her hand out. When she’s done, slip her hand back in and tuck the Smitten into her sleeve. Voila!

5. What if I don’t have a credit card?
Easy, place your order, send us a cheque (that is check for my American friends). When it clears we’ll send out your order, we do it all the time.

6. Is there somewhere I can buy Smittens locally?
Check out our handy list of retailers, don’t see one close by? Feel free to give our website to your local kid’s store, and they can contact us about becoming one of our retailers.

7. Do you participate in any shows?
Currently we participate at the Fall Children’s Trunk Show in Toronto. Keep checking back we will add events as they come up.

8. What makes January Baby products unique?
• Made in Canada
• Canadian-milled polar fleece
• Well designed
• Well made
• Smittens are the only mittens guaranteed children can’t take off
• Our products are cute, warm, and reasonably priced
• Designed by a mom of four kids who knows Canadian winters and knows moms have to go outside. So let’s get outside, have fun, and be warm.